Service Alerts

Winter Storm Fern Impacts U.S. Service

Severe winter weather associated with Winter Storm Fern is impacting shipping services across parts of the United States, resulting in potential delays.

FTL and LTL:
Snow, ice and hazardous road conditions across the Midwestern, Southern and Northeastern U.S. may cause transit delays. These impacts could continue as conditions improve and carrier terminals work through backlogs. Customers are advised to check the website of the carrier they are shipping with for the latest information on terminal closures and limited service in affected areas.

UPS:
UPS services in the affected regions are operating as conditions permit; however, delays are possible. Additional disruptions are expected within the UPS air network due to severe winter weather impacting the Louisville, KY air hub. Even if your shipment's origin or destination is not directly affected, weather-related disruptions elsewhere in the network may delay package movement. UPS is prioritizing employee safety while activating contingency plans to minimize service impacts. Please note that the UPS Service Guarantee does not apply to shipments affected by this event.

You can get the most up-to-date information by monitoring UPS service alerts at: https://www.ups.com/us/en/service-alerts

If you need assistance navigating delays or closures, please reach out to your shipping team for support.

An aircraft accident has taken place at Worldport, UPS's main hub in the United States. As a result, UPS is making the following operational adjustments for Air shipments scheduled for delivery on November 6, 2025:

• Delivery commitment times for UPS Next Day Air^® Early and UPS Worldwide Express Plus^® services to the U.S will be extended by 90 minutes.
• Delivery commitment times for UPS Next Day Air^®, UPS 2nd Day Air A.M.^®, and UPS Worldwide Express^® services to commercial and residential locations in the U.S. and all other time definite Air and International Air services will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

The money-back guarantee (also known as the UPS^® Service Guarantee) is suspended for all packages either shipped from or delivered to the United States until further notice.

Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

UPS is committed to the safety of our employees, our customers and the communities we serve. This is particularly true in Louisville, home to our airline and thousands of UPSers. Everyone in our company is deeply saddened by this horrible aircraft accident and our airline's first duty is to recovery, aid and victim support.

Track your package for the status of your shipments.

An aircraft accident has taken place at Worldport, UPS' main hub in the United States. As a result, scheduled delivery times for Air and International packages may be affected.

Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

Track your package for the status of your shipments.

Effective August 29, 2025, the de minimis exemption for low-value shipments (under $800 USD) to the U.S. has been suspended, meaning all U.S. imports, regardless of value, origin, or entry mode, will be subject to applicable U.S. duties and taxes that may be charged to the receiver of the goods if the shipper did not prepay these fees in advance.

This change has resulted in a substantial rise of formal customs clearances, which has led to increased processing times and delays particularly for shipments that require input from other government agencies like FDA eligible shipments.

It is now also mandatory for all shipments to the U.S. to include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.

Actions to Take:

• Ensure complete and accurate commercial invoice information, including product details, country-of-origin, HTSUS code, quantity, and value.
• Include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.
• For shipments requiring formal entries, provide an Importer Tax ID with EIN or SSN.
• Include the recipient's email and contact information for duty and tax collection.

For more information on tariff updates and frequently asked questions, please visit the tariff page on ups.com.

Winter Storms Impact U.S. Service

Severe weather has disrupted services in the Central and Eastern U.S., causing possible delays.

FTL and LTL:
With current road conditions, delays expected with ice and snow accumulation throughout the region. These delays are expected to last through the week, and possibly into next week as terminals catch up.

UPS:
The company's air network, particularly at its Worldport hub in Louisville, KY, is also affected by winter conditions, leading to further disruptions. Even if your area isn't directly impacted, weather in other regions may cause delays in package movement. While UPS continues to pickup and deliver as conditions allow in the region, delays are possible. For impacted UPS service zip codes, please continue to monitor here: https://www.ups.com/us/en/service-alerts.page.

For assistance with your shipping, please reach out to your team for help navigating the closures and delays.